Privacy Policy

Rider Benefit Programme (“Rider Benefit Programme”, “we”, “us”, “our”) is committed to protecting the privacy and personal information of riders, gig workers, fleet owners, vehicle partners, service providers, and other users (“you” or “User”).

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our mobile application (“App”), website (“Website”), and related services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. About Rider Benefit Programme

Rider Benefit Programme is designed to create a stronger, smarter, and more connected ecosystem for India's gig workforce.

Our Platform may provide or facilitate access to job opportunities, rental vehicles, vehicle assistance, insurance-related services, charging stations, roadside assistance, fleet management, maintenance services, and other benefits or services offered by us or our partners.

2. Information We Collect

Depending on how you use our Platform, we may collect the following categories of information:

2.1 Personal Information

We may collect information such as:

• Full name
• Mobile number
• Email address
• Date of birth or age, where required
• Gender, where voluntarily provided
• Profile photograph
• Residential or correspondence address
• Government-issued identification information where legally required
• PAN, driving licence, vehicle registration or other verification information where applicable
• Emergency contact information
• Account login and authentication information

2.2 Rider and Gig-Work Information

If you register as a rider or gig worker, we may collect:

• Rider profile information
• Employment or gig-work details
• Delivery or work preferences
• Experience and skills
• Partner/platform affiliation
• Documents required for verification
• Information relating to jobs, assignments, bookings or service requests
• Rider activity and transaction history

2.3 Vehicle Information

Where relevant, we may collect:

• Vehicle registration number
• Vehicle make, model and variant
• Vehicle ownership or rental information
• Registration certificate details
• Insurance information
• Driving licence information
• Vehicle service and maintenance records
• Vehicle-related documents
• Vehicle location or status where required for a requested service

2.4 Location Information

With your permission, we may collect approximate or precise location information through your device. Location information may be used to:

• Locate nearby services
• Provide roadside assistance
• Identify nearby charging stations
• Facilitate vehicle rental or delivery
• Provide location-based job opportunities
• Support navigation or service fulfilment
• Improve service availability and operations
• Prevent fraud or misuse

You may be able to control location permissions through your device settings. Certain Platform features may not function properly if location access is disabled.

2.5 Device and Technical Information

We may automatically collect certain technical information, including:

• Device type and model
• Operating system
• App version
• IP address
• Browser information
• Device identifiers
• Network information
• Language and general settings
• Log information
• Crash reports
• Performance and diagnostic information

2.6 Usage Information

We may collect information about how you interact with the Platform, including:

• Pages and screens viewed
• Features used
• Search activity
• Service requests
• Clicks and interactions
• Session information
• Login and logout activity
• Preferences
• Date and time of activity

2.7 Payment and Transaction Information

Where payments are supported, transactions may be processed through third-party payment service providers. We may receive information such as:

• Transaction amount
• Transaction date and time
• Payment status
• Transaction reference
• Refund information

We generally do not store complete debit/credit card numbers, CVV numbers or other sensitive payment credentials unless specifically required and lawfully permitted.

3. Information Collected from Third Parties

We may receive information from third parties where necessary to provide or improve our services. These may include:

• Fleet owners
• Vehicle rental partners
• Gig-work platforms
• Insurance partners
• Vehicle service providers
• Roadside assistance providers
• Charging station operators
• Payment service providers
• Verification service providers
• Analytics and technology providers
• Other business partners

We may also receive information when another user or business partner refers or adds you to the Platform.

4. How We Use Your Information

We may use your information to:

• Create and manage your account
• Verify your identity and eligibility
• Provide Platform services
• Connect riders with fleet owners and vehicle partners
• Facilitate job opportunities
• Facilitate vehicle rental services
• Facilitate vehicle maintenance and assistance
• Provide roadside assistance
• Help locate charging stations
• Facilitate insurance-related services
• Process transactions and payments
• Communicate with you about your account or services
• Send service-related notifications
• Respond to customer support requests
• Prevent fraud, abuse and unauthorised activity
• Maintain security of the Platform
• Monitor and improve Platform performance
• Conduct analytics and business operations
• Personalise your experience
• Develop new products and services
• Comply with applicable laws and legal obligations
• Protect our rights, users and business
• Carry out other purposes disclosed to you at the time of collection or otherwise permitted by applicable law

5. Legal Basis for Processing

We process personal information only for lawful purposes, including where:

• You have provided valid consent;
• Processing is necessary to provide a service requested by you;
• Processing is necessary to comply with applicable law;
• Processing is necessary to protect legitimate business interests, where permitted by law;
• Processing is necessary to prevent fraud, security threats or misuse; or
• Another lawful basis is available under applicable law.

Where consent is required, we will seek consent in an appropriate manner.

6. Sharing and Disclosure of Information

We do not sell your personal information as a commercial product. We may share relevant information with trusted third parties where necessary to operate the Platform or provide requested services:

Service Partners

Information may be shared with relevant partners such as:

• Fleet owners
• Vehicle rental providers
• Maintenance and repair providers
• Insurance service providers
• Roadside assistance providers
• Charging station operators
• Job or gig-work partners
• Logistics or operational partners

Only information reasonably required for the relevant service should be shared.

Technology and Service Providers

We may use third-party providers for:

• Cloud hosting and data storage
• Analytics and communication
• SMS and OTP services
• Payment processing
• Identity verification
• Customer support
• Security and software infrastructure

Such providers may process information on our behalf and may be subject to contractual or other appropriate safeguards.

Legal and Regulatory Authorities

We may disclose information where required by law, regulation, court order, governmental authority, or lawful request.

Business Transfers

If Rider Benefit Programme is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

7. Rider Information and Partner Visibility

If you use the Platform to connect with fleet owners, vehicle partners, employers, service providers or other ecosystem participants, certain profile or service-related information may be visible to the relevant party.

For example, depending on the service you request, a relevant partner may receive information such as your:

• Name
• Contact details
• Profile information
• Verification status
• Vehicle information
• Service request information
• Location information where necessary for service fulfilment

We aim to limit such sharing to information reasonably necessary for the relevant service.

8. Location Data

Certain features may require location access. Location information may be collected while the App is being used and, where a feature specifically requires it and applicable law permits, may be collected in the background.

We will provide appropriate notices and permissions where required. You can disable location permissions through your device settings. However, doing so may prevent certain location-dependent features from functioning.

9. Cookies and Similar Technologies

Our Website may use cookies, pixels, local storage and similar technologies to:

• Keep the Website functioning
• Remember preferences
• Understand Website usage
• Improve performance
• Measure marketing effectiveness
• Detect fraudulent or suspicious activity

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

10. Communications

We may communicate with you through:

• SMS
• Phone calls
• Email
• Push notifications
• WhatsApp or other messaging channels, where applicable
• In-app notifications

These communications may relate to account verification, service requests, bookings, transactions, support, security alerts, important changes, or other Platform activities. Where legally required, we will provide appropriate options to manage promotional communications.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud
• Meeting legal and regulatory requirements
• Enforcing agreements
• Protecting our rights and legitimate interests

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law.

12. Data Security

We use reasonable technical, organisational and security measures designed to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Alteration
• Loss
• Misuse
• Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your login credentials, OTPs and account information confidential.

13. Third-Party Websites and Services

The Platform may contain links to or integrations with third-party websites, applications or services. Those third parties may have their own privacy policies and practices.

We are not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information.

14. Children's Privacy

The Platform is intended for adults and persons legally permitted to use the relevant services. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us using the details provided below.

15. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Obtain information about processing of your personal data
• Request access to personal information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable (see Deletion Portal below)
• Withdraw consent where processing is based on consent
• Raise a grievance regarding our processing of personal information
• Exercise other rights available under applicable privacy and data protection laws

Requests may be subject to identity verification and applicable legal limitations.

In compliance with Google Play Developer Data Safety policies and applicable data protection regulations, users of the Rider Benefit Programme (WFM Services App & Website) can request the complete and permanent deletion of their account and associated data directly from this web page without needing to retain the mobile app.

16. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent by contacting us or using the relevant controls provided through the Platform, where available.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal. In some cases, withdrawing consent may mean that we cannot continue providing a particular service or feature.

17. Accuracy of Information

You are responsible for ensuring that the information you provide to us is accurate, complete and up to date. Please notify us if any important information changes.

18. Data Transfers

Depending on our technology infrastructure and service providers, your information may be processed or stored in locations outside your state or country, subject to applicable law and appropriate safeguards.

Where applicable law imposes requirements regarding cross-border transfers, we will comply with those requirements.

19. Grievance Redressal

If you have any privacy-related concern, complaint or request, you may contact our Grievance Officer using the details below:

We will endeavour to address grievances within the timelines prescribed by applicable law.

20. Data Protection Officer

Where required under applicable law, we will appoint a Data Protection Officer or other designated privacy contact:

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Technology
• Legal or regulatory requirements
• Business practices
• Data processing activities

When we make material changes, we may notify you through the Platform, Website, email, push notification or other appropriate means. The updated Privacy Policy will become effective from the date specified at the beginning of the policy.

22. Governing Law

This Privacy Policy shall be governed by the laws applicable in India. Any disputes relating to this Privacy Policy or the processing of personal information shall be subject to the jurisdiction of the courts and authorities having jurisdiction under applicable Indian law, unless otherwise required by applicable law.

23. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact: