Privacy Policy

1. Introduction & Applicability

This Privacy Policy applies to all users of our digital platforms, including customers seeking 24/7 Roadside Assistance (RSA), towing, bike periodic servicing, electric vehicle (EV) battery warranty care, delivery rider onboarding, and partner technicians offering on-demand mechanical repair services across Delhi NCR and India.

This policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2. Information We Collect

We collect information to provide, personalize, and improve our emergency and mobility services:

3. Location Data & Background GPS Disclosure

Why We Need Location: Because WFM provides immediate on-demand Roadside Breakdown, Puncture & Towing assistance, accurate location coordinates are essential to:

• Detect the exact vehicle breakdown spot when a customer requests emergency RSA.
• Locate and dispatch the nearest active certified mechanic or towing van within 10-15 minutes.
• Enable live real-time GPS tracking and Estimated Time of Arrival (ETA) for safety.
• For Technicians (WFM Partner App): Collect background location while on duty to route active breakdown jobs and verify arrival at customer incident sites.

Note: You can control or revoke location permissions at any time via your device settings; however, real-time emergency roadside dispatch requires active location access.

4. Device Permissions (Camera & Storage)

Our mobile applications may request access to:

• Camera & Photo Gallery: To allow customers and mechanics to capture photos of damaged vehicle parts, puncture spots, battery inspection tags, or service completion proof.
• Push Notifications: To provide instant updates on mechanic assignment, live tracking alerts, service completion OTPs, and promotional discounts.
• Phone Call: To enable direct 1-tap calling between customer and assigned technician or 24/7 WFM Emergency Support.

5. How We Use & Share Information

We use your information solely for legitimate operational purposes:

• Service Fulfillment: Sharing your name, contact phone, vehicle model, and breakdown location with the assigned technician or towing operator.
• Emergency Fallback: If no local technician accepts within the search timer window (5 minutes), routing your request to the central WFM Support Team for manual dispatch.
• Payment Processing: Reconciling UPI, card, wallet, and cash payments securely through accredited payment gateways (Razorpay/Firebase). We do not store sensitive credit/debit card PINs or CVVs.
• Legal Compliance: Cooperating with law enforcement agencies or road safety authorities when required under Indian law.

6. Data Security & Retention

We implement industry-standard SSL encryption, secure Google Firebase cloud storage with tokenized access, and strict internal access controls to protect your data against unauthorized access, alteration, or disclosure.

We retain personal information for as long as your account is active or as necessary to fulfill statutory warranty, billing, and accounting obligations.

At WFM Services (WFM App & WFM Partner App), we respect your right to control your personal data. In full compliance with Google Play Developer Policies and Indian Data Protection guidelines, users have the absolute right to request permanent deletion of their account and all associated personal data at any time.

Grievance Officer & Contact Information

If you have any questions, concerns, or grievances regarding this Privacy Policy, please contact our designated Grievance Officer: