Please read these Terms carefully before using the WFM Services Mobile App, WFM Partner App, or wfmservices.in website.
Effective Date & Last Updated: August 31, 2026
Welcome to WFM: These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “Customer”, or “Partner”) and WFM Services (“We”, “Us”, or “Our”) governing your access to and use of our two-wheeler roadside assistance, periodic servicing, battery care subscriptions, and rider onboarding services.
1. Eligibility & Account Registration
To access our services or request on-demand emergency assistance:
You must be at least 18 years of age and legally competent to enter into binding contracts under Indian Law.
You agree to provide accurate, current, and complete mobile phone details for OTP verification and vehicle information (Registration Number, Make/Model).
You are solely responsible for maintaining the confidentiality of your account credentials and one-time passwords (OTPs).
2. Scope of Services
WFM operates a specialized two-wheeler and light electric vehicle mobility ecosystem providing:
Doorstep Periodic Servicing: Standard 24-point comprehensive vehicle inspection, oil change, suspension check, carburetor tuning, and brake servicing at your doorstep or office.
Battery Pack Protection Plans: Annual / monthly battery warranty subscriptions, health diagnostic testing, load analysis, and breakdown coverage for EV and IC bikes.
Rider Onboarding Hub: Zero-deposit onboarding support for delivery fleets including Zomato, Swiggy, Porter, and Zepto riders.
When you submit an emergency service or breakdown request through the customer app:
Our intelligent routing system queries verified certified technicians in your geographical vicinity within a 5-minute matching window.
Automatic Fallback Assignment: If no local partner accepts your request within the timer window, the system automatically escalates and assigns your incident directly to the central WFM Support Team (“+91 9540392166” / “+91 8076327054”).
A priority emergency siren alert rings on our admin portal to ensure manual technician dispatch or emergency tow truck routing with zero delay.
4. Subscription Packages & Pricing Terms
Price Inclusions: Displayed package rates (e.g. Basic Monthly ₹299, Premium Monthly ₹499, Premium + Battery Care ₹699) cover labor, standard inspection checkpoints, and allocated roadside coverage.
Taxes: All prices displayed are exclusive of GST. 18% GST is applicable on all services as per statutory norms.
Spare Parts & Consumables: Any replacement spare parts (engine oil, brake pads, spark plugs, drive chains, batteries, cables) required during repairs are billed extra based on manufacturer MRPs.
Payment Methods: Payments can be completed online via UPI, debit/credit card, net banking, or directly in cash to the technician upon job completion.
5. Cancellation & Refund Policy
We strive to ensure complete satisfaction. Our cancellation and refund guidelines are as follows:
Cancellation Before Dispatch: You may cancel a scheduled service booking anytime before the technician starts travel for a 100% full refund.
Cancellation After Dispatch (En-route): If an emergency RSA technician or towing truck has already been dispatched and traveled towards your breakdown spot, a nominal convenience fee (₹99 - ₹199 depending on distance) may be deducted.
Subscription Plan Refunds: Monthly/Annual subscription plans can be cancelled within 48 hours of purchase provided no roadside assistance or service claim has been availed during that period.
Refund Processing Time: Approved refunds are credited back to the original payment source within 5-7 business days.
6. User Responsibilities & Road Safety
As a user of our roadside and servicing platform, you agree to:
Ensure the vehicle is parked safely on the side of the road with hazard lights on while awaiting technician arrival.
Provide safe access to the vehicle at your residential or commercial doorstep.
Not misuse the emergency helpline for fraudulent, abusive, or fake breakdown alerts.
Treat technicians, mechanics, and customer support representatives with mutual respect and professional courtesy.
7. Disclaimers & Limitation of Liability
While WFM strives to reach breakdown spots in under 15 minutes, Estimated Time of Arrival (ETA) is subject to extreme weather, heavy traffic congestion, road blockades, or regional VIP movements.
WFM is not liable for pre-existing vehicle engine failure, unauthorized modifications, or delays caused by force majeure events beyond reasonable operational control. In any event, our maximum aggregate liability shall not exceed the amount paid by you for the specific service requested.
8. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes or claims arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.
Contact & Support Team
For inquiries, corporate fleet contracts, or service clarification regarding these Terms:
Company: WFM Services (wfmservices.in)
Registered Office: Ashok Vihar, New Delhi - 110052, India